FAQ

Where Do Your Products Come From?

All of our products are directly sourced from Indonesia or from USA wholesale distributors

 

Are Your Products Lab-Tested?

Yes, all of our batches are sample tested. We test them for microbial content, heavy metals, as well as alkaloid (mitragynine) content 

 

Is Kratom Legal?

In most states of the United States, Kratom is legal, although there are a number of specific counties and states in which the use and possession is banned or controlled.

US counties or states where Kratom is currently banned: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin. Sarasota County, Union County, Denver, San Diego, Jerseyville IL, Oceanside CA, Ontario OR

 

Is There An Intended or Recommended Use?

No, there is no intended or recommended use. We do not make any recommendations for use or intended use. Staff from austinvibes.com cannot answer any questions regarding use or intended use. Kratom is not approved by the FDA and austinvibes.com abides by these rules. Our products are not approved by the FDA as a food supplement and the FDA has explicitly warned about using Kratom as a food supplement

 Why Are There No Suggestions Of Use On The Packaging?

Because we do not make any recommendations for use or intended use. Our products are not approved by the FDA as a food supplement and the FDA has explicitly warned about using Kratom as a food supplement

 

How Can I Contact Customer Service?

Please send an email to contact@austinvibes.com. Usually we answer emails within 5 hours

 

Can I Return The Product?

Yes, you can return the product within 50 days of purchase

 

What Shipping Options Are There Available?

USPS Shipping Options:

-Priority: 1-5 Business Days

Fedex 2 Day Shipping Options:

-Available upon request for wholesale orders

 

Is The Product In The Pictures The Same Product I Will Receive?

Yes and no. The product on the pictures is not the exact same product you will receive. Kratom is a natural product and strains may vary in color and consistency withing batches. However, all of our batches are examined and inspected upon arrival. We do this to deliver consistent quality on every order. Our Kratom is lab tested for microbe content, heavy metals as well as alkaloid content so rest assured we are doing everything to have the freshest, best quality product.